Return Policy Guidelines
Return Policy
We offer a 30-day return policy. You have 30 days from receiving your item to request a return. To be eligible, items must be unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
To start a return, contact us at contact@sbnclo.com. Returns should be sent to: Kyiv, Nova Poshta 115. Items sent without prior approval will not be accepted. Once approved, we will provide a return shipping label and instructions.
Damages and Problems
Check your order upon receipt. If an item is damaged, faulty, or incorrect, contact us immediately at contact@sbnclo.com so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned:
Perishable goods (food, flowers, plants)
Customized or personalized products
Personal care items (cosmetics)
Hazardous materials or flammable items
Discounted items or gift cards
Contact us at contact@sbnclo.com if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the original item and, once approved, place a new order.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. If more than 15 business days pass, contact us at contact@sbnclo.com.